Returns of Wallpaper In the continental US - Unopened wallpaper can be returned within 60 days for a full refund excluding Ralph Lauren and Cole & Son. Please email or call for a return authorization number and instructions. Cut single rolls cannot be returned. Be sure it is the correct pattern before installing.
Ralph Lauren/Cole & Son Wallpaper Returns: Unopened rolls may be returned within 30 days with a 35% restocking fee. Cut rolls are not returnable.
Orders placed outside the US : Will ship by Express or Priority mail and takes 2-4 weeks delivery time. There will be customs fees charged by your country. Unopened paper can be sent back within 60 days at your expense for a refund. Defective paper can be refunded but not replaced as we will not be reimbursed by the manufacturer for overseas shipping. Please be aware we will contact you with tracking information of an order and keep you updated. If the package is returned to us due to unanswered and unsuccessful attempts to contact you, we can credit you for the material but not for the shipping.
Backorders - With the thousands of wallpaper patterns available, there will sometimes be backorders. These usually last 2-4 weeks. We will notify you once we are aware from the manufacture that the pattern is on backorder. The dates given are approximate and will sometimes be extended. If you wish to wait for the back order, we will keep you posted of the shipping date and you can cancel any time.
Defective wallpaper - If a defect in a wallpaper is noticed stop hanging and please call us. Refunds cannot be givin if all of the paper has been installed.
Murals - Unused murals in original packaging can be returned within 60 days.
Samples - Samples ship by mail and take 7-10 business day for delivery and are not returnable. They range in size from 9" x 11" to 2' x 3' depending on the manufacture it ships from.
Peel and Sticks - Peel and Stick items require a completely smooth surface.
Fabric - Cut yardage is not returnable, please order a sample first to confirm color.
Tapestries and Throws - Returnable in original packaging within 30 days by mailing back to manufacture. Please contact us for a RA#
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Toll free: 888-303-6611