Returns of Wallpaper In the continental US - Unopened wallpaper can be returned within 60 days for a full refund. For designer patterns such as Ralph Lauren and Thibaut please call for call tag number and there is a 25% restocking fee.. Cut single rolls cannot be returned.
Orders placed outside the US including Alaska, Hawaii and Puerto Rico- Please choose Express or Priority mail shipping in the shipping options. Orders take 2-4 weeks and 1 week is spent shipping from the manufacture to our location to Texas, then it shipped out to you. There will be customs fees charged by your country. Unopened paper can be sent back within 60 days at your expense for a refund. Defective paper can be refunded but not replaced.
Defective wallpaper - If a defect in a wallpaper is noticed stop hanging and please call us. Refunds cannot be givin if all of the paper has been installed.
Hanging Murals - The walls must be smooth with no texture. Please read instructions carefully before hanging. Some companies say to coat the wall with primer and others say to coat with 2 coats of flat latex paint before hanging. This ensures an even surface for the mural to adhere to making it easier to hang and remove later on. When hanging murals without paste included use clear, non staining adhesive and follow manufactures instructions carefully. Most all manufacturers say to overlap all seams 1/4" for shrinkage when drying
Samples - Samples ship by mail and take 7-10 business day for delivery and are not returnable.
**Backorders - Because of the huge selection of wallpapers and borders, there will be items on backorder. We are very aware of the frustration with wallpaper backorders and the inabiltiy of some of the manufacturers to give correct dates! We will notify you in your sales receipt if your order is on backorder and you may cancel at any time. These dates are approximate and not guaranteed. In the wallpaper business orders have to be paid in full for an order to be placed even if on backorder.
Peel and Sticks - Peel and Stick items require a completely smooth surface.
Room Decor - All room decor items can be returned unused within 60 days.
Fabric - Cut yardage is not returnable, please order a sample first to confirm color.
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